Refund policy

We are a small custom postage house dealing in vintage stamps. Vintage stamps are fragile and our inventory is limited. We take every precaution to ensure that your stamps will arrive to you in good condition and in the time specified in our shipping and processing/handling guidelines.

THE FOLLOWING TERMS & CONDITIONS OF SALE ARE BINDING ON ALL ORDERS PLACED WITH HERITAGE POST HOUSE:

RETURNS - EXCHANGES - REFUNDS

Before finalizing your order, please take care to ensure that your order meets your individual use criteria and that your shipping address is correct. Please inspect your order immediately upon receipt and contact us without delay if your order is damaged or if you received the wrong item(s), so we can evaluate the issue and make it right for you.

You must contact us within seven (7) days of receiving your order to request a return or exchange (all orders are tracked via USPS and the date of delivery provided by USPS tracking services is used to calculate your return/exchange window). We will happily accept pre-authorized returns or exchanges for most items within fifteen (15) days of receipt of your order, excluding special orders, custom curated stamp sets and related services (there are no returns or exchanges for special orders, custom curated stamp sets, or custom curation services). If you do not contact us within seven days of your order delivery, you accept the order as received — no returns or exchanges will be processed past seven days from the date your order is delivered to you by the shipper (no exceptions). The following are additional requirements, terms, and conditions for processing a return or exchange:

  • A written return authorization (RA) is required for all returns or exchanges. You should submit your request for a return authorization via email to jen [at] heritageposthouse [dot] com within seven (7) days of receiving your order. To avoid processing delays, your email subject-line should read: "Return Request - Your Order Number - Your Full Name". The body of your email should include the following information:
    • Your order number (found on your invoice or packing slip)
    • The specific item number(s), item name(s), and item quantity you are requesting for return or exchange
    • The reason for your return or exchange
    • Your full name (as it appeared on your original order)
    • Your mailing address (as it appeared on your original order)
  • Returns must be shipped to Heritage Post House via USPS with package tracking (we cannot accept returns via UPS, FedEx, DHL, or other shipping or delivery services). If your return or exchange meets our requirements, we will email you a Return Authorization with return mailing instructions. You must select the appropriate shipping service to ensure your return is received within the 15-day return window, provide us with the USPS tracking number for your return, and insure your return against loss or damage with USPS. You are responsible for all shipping and insurance related costs for your return.
  • We cannot process a refund or credit for items not received within the 15-day return window (see above), damaged items, or partial packs. You take full responsibility for ensuring the safe and timely delivery of your return; any insurance claims are made by you directly with the shipper.
  • All returned items must be received in their original packaging and condition and contain the total quantity of stamps ordered for that item (partial packs are not eligible for return or exchange). If the returned item is not received in its original packaging and condition, or is missing any stamps from a pack, the return will be rejected and you will be personally responsible for any loss.

  • There is an 18% restocking fee for all returns or exchanges that will be deducted from your refund or credit to cover our costs including shipping and other related order processing costs. This restocking fee will be deducted from your refund or store credit.

  • Refunds are only issued to the payment method you used to pay for your original order (no exceptions). Once your return is approved, refund processing takes up to 14 days from receipt of your returned merchandise, and may take longer to appear as a credit on your credit card/payment account. If you do not see a credit to your account for an authorized return within 30 days of refund approval, please contact us.

PURCHASE ADDITIONAL SHIPPING INSURANCE TO COVER MISSING OR DAMAGED SHIPMENTS OVER USD $100

The stamps we sell have real USPS postage value. All of our shipments are automatically insured for up to USD $100 in loss or damage from USPS. If your order exceeds USD $100, we advise you to purchase additional shipping insurance to cover the full amount of your order. If you do not purchase additional shipping insurance for your order over USD $100, you accept full responsibility and liability for any shipping related loss or damages in excess of USD $100. Shipping insurance claims are subject to the terms and conditions of USPS insurance.

USPS Shipping Insurance Claims

When your mail item is lost, you should file a claim no later than 60 days from the date of mailing. If your item is damaged or missing contents, you should file a claim immediately but not later than 60 days from the date of mailing.

USPS Ground Advantage Claims

Priority Mail Express Claims 

Payable Claims

Nonpayable Claims

Proof of Value

General Filing Instructions

INSPECT YOUR ORDER IMMEDIATELY UPON RECEIPT

You have SEVEN (7) DAYS from the receipt of your order, FOURTEEN (14) DAYS from the shipping date of your order, or THIRTY (30) DAYS from the date you placed your order, WHICHEVER IS LESS, to contact us regarding any claims about your order. After these dates, we cannot process claims for damaged, wrong, or missing items. If you do not contact us to make a claim within this timeframe, you waive the right to make any claims regarding your order.

Inspect your order upon receipt and contact us immediately if the stamps are defective, damaged, if you are missing any stamps from your order, or if you receive the wrong stamps, so that we can evaluate the issue and take appropriate steps.

If you received the wrong stamps, you must return the incorrect portion of your order for an exchange (if replacements are available) or refund (if replacements are not available) — you will need a return authorization number (RA number) and will receive instructions with the RA number via email after making your claim. Returned stamps should be undamaged and returned in their original packaging — all returns must be received in the same condition they were sent and you will be charged for any damaged or missing stamps in your return. Take and submit photos of all incorrect stamps received. We double-check all orders before shipping, so it is very rare to receive the wrong item with your order.

If you purchased shipping insurance for your order and your package arrives damaged or goes missing, we will work with you to make an insurance claim (you will file the claim directly with USPS). You must contact us in the timeframe specified above to make any claim. In order to make a damage related claim, you must document all damage to your order: take and retain multiple photos of damage to the individual stamps, packaging, packing materials, etc. Do not discard damaged packaging or stamps — after contacting us, we will evaluate the extent of the damage, and will instruct you how to return the damaged items, including the packaging. Shipping insurance related claims cannot be settled until the shipper settles your insurance claim — we cannot control the timeframe of shipping insurance related claims and thus do not make any guarantees about the timeframe for settling such claims, but we will work with you to provide all information required to validate, process, and settle the insurance claim with the shipper. Shipping insurance claims are subject to the terms and conditions of the insurance purchased (see above).

The maximum amount of any claim/refund is the amount you paid for your order including taxes and handling fees. WE ARE NOT RESPONSIBLE FOR FOR ANY "SPECIAL DAMAGES" RELATED TO YOUR ORDER.

OUR INVENTORY IS LIMITED

Our inventory is limited to the stamps that we have on hand at any one time, and our inventory changes constantly. As such, we cannot guarantee that we will have the same stamp(s) available should you need more of a particular stamp(s) at a later date. Accordingly, we advise you to order a sufficient number of stamps to suit your needs.

RUSH ORDERS MUST BE APPROVED IN ADVANCE

If you need to receive your stamps before a certain date, you must contact us at  jen [at] heritageposthouse [dot] com before placing your order to verify that we can fulfill your order by your deadline. Rush orders are subject to extra handling charges  — no exceptions. If you place your order without contacting us about your deadline (or before we reply to your rush order inquiry), your order will arrive according to our normal order processing time plus the estimated shipping time, based on the shipping type you selected during checkout when placing your order — we cannot change an order to "rush order status" once the order has been placed and all sales are final at the time the order is placed (orders cannot be cancelled or changed once placed).

DOUBLE-CHECK YOUR SHIPPING ADDRESS AT CHECKOUT

Before placing your order, you should double-check the shipping address you have provided to ensure all the details of your shipping address are correct (e.g. be sure to include your apartment or unit number). The most common reason for a delayed or missing shipment is due to an incorrect or incomplete shipping address provided to us. Once your order ships, we cannot change your shipping address — it will be your sole responsibility to track down and retrieve your order at the address you provided when placing your order. IF YOU MOVE AFTER PLACING YOUR ORDER, you should immediately arrange for mail/package forwarding — once your order has shipped, we cannot recall, retrieve, redirect, or resend your shipment to your new/corrected address (retrieving your order is your sole responsibility).

WEATHER RELATED AND OTHER SHIPPING DELAYS

Inclement Weather & Unforeseen Circumstances

While we strive to deliver orders within the estimated timeframe (see above), please be aware that extreme weather conditions (such as, but not limited to, severe winter storms, hurricanes, tornados, floods, or wildfires) can cause significant delays in transit.

In the event of adverse weather, worker strikes, government shutdowns, conflicts, and/or acts of war, carriers may suspend their service guarantees, meaning expedited shipping times (e.g. Overnight, 2-Day, Priority Mail) cannot be guaranteed. These interruptions are beyond our control, and we are not responsible for shipping delays caused by acts of nature, worker strikes, government shutdowns, conflicts, or acts of war.

We will continue to track your package and provide updates as they become available. Please monitor your package tracking information for the most up-to-date delivery status. Thank you for your understanding and patience.

PACKAGE THEFT PRECAUTIONS

Unfortunately, package theft has become commonplace. If you did not purchase shipping insurance when you placed your order, we cannot process claims for package theft, missing, or lost orders. If your home address is not secure for mail/package delivery, we suggest that you utilize a secure business address (if allowed) or make arrangements with a secure shipping center to receive your package. Package theft should be reported to your local law enforcement agency and claims may be covered by your homeowner's or renter's insurance (see your specific policy for coverage details and deductibles).

MAKING A LOSS OR DAMAGE CLAIM

All claims are subject to the terms and conditions above — please read these terms and conditions carefully to ensure your claim is valid before contacting us to make a claim. Claims are typically answered within seven (7) days and processed within thirty (30) days of receipt.

You must make your claim via email at jen [at] heritageposthouse [dot] com within the timeframe specified above. To be processed without delay, the subject-line of your claim email should read "CLAIM FOR ORDER NUMBER ## — YOUR FULL NAME". When making your claim, you must provide ALL of the following information within your claim email: 

  • Heritage Post House order number (consult your order confirmation/receipt)
  • Order date (consult your order confirmation/receipt)
  • Your first and last name (as it appeared with your original order)
  • Email address (should be the same email you provided when placing your order)
  • Your phone number (a cell phone is recommended)
  • Last four digits of the credit card used (do NOT send the full credit card number)
  • An explanation of the claim you are making (be concise but provide all pertinent details related to your claim)
  • Attach photographs if required (see above)

Once we have received your claim, we will contact you to issue a status and to request additional information if required to evaluate or process your claim. Claims will be denied if they do not meet the terms and conditions of sale specified above. Claims that meet the terms and conditions of sale are typically processed within thirty (30) days of receipt.  If warranted per the terms and conditions above, a refund will be made to your original payment method. It can take some time for your bank or credit card company to process and post a refund to your account from the time it is submitted by us. If more than 30 business days have passed since we’ve approved your refund, please contact us via email at jen [at] heritageposthouse [dot] com.