Shipping policy

At this time, we ship to USPS verified addresses located within the United States via the United States Postal Service (we ship to all 50 U.S. states including Alaska and Hawaii). We do not currently ship to addresses outside of the United States. Orders are shipped via the method of shipping selected at checkout when placing your order. Note that when calculating the estimated delivery date of your order (see below), estimated shipping times do NOT include the following order processing times, which are in addition to estimated shipping times:

ORDER PROCESSING TIMES

Add the applicable processing time (below) to the estimated shipping time (provided at checkout) for the total estimated time for delivery.

  • Normal Order Processing Time: +3-5 business days (default)
  • Rush Order Processing Time: +1-3 business days
    • When approved in advance — additional costs apply — see below

Processing time is the time required by Heritage Post House to pick, process, package, and hand off your order to the shipper. Processing time does NOT include the actual shipping time, which varies according to the shipping method selected at checkout when placing your order. Business days are Monday through Friday, excluding all U.S. bank holidays (we do not process orders on weekends and holidays — these days should not be included when calculating the order processing time). We are closed the Friday after Thanksgiving, and the week between Christmas and New Year's Day (we typically do not process orders on these days with the exception of pre-approved rush orders). Rush Order Processing is only available with pre-approval from Heritage Post House (see below for approval process).

RUSH ORDERS MUST BE APPROVED IN ADVANCE

If you need to receive your stamps before a certain date, you must contact us at  jen [at] heritageposthouse [dot] com before placing your order to verify that we can fulfill your order by your deadline. Rush orders are subject to extra handling charges  — no exceptions. If you place your order without contacting us about your deadline (or before we reply to your rush order inquiry), your order will arrive according to our normal order processing time plus the estimated shipping time, based on the shipping type you selected during checkout when placing your order — we cannot change an order to "rush order status" once the order has been placed and all sales are final at the time the order is placed (orders cannot be cancelled or changed once placed).

HOW TO CALCULATE ESTIMATED ORDER DELIVERY DATE

Due to constraints imposed by USPS, we are not able to guarantee a definitive order delivery date, even when a "rush order" is approved and paid for. Additional "rush order" processing fees only cover our internal costs associated with prioritizing your order for shipment (expediting the time it takes us to hand off your order to the shipper). Order shipments may be delayed for a myriad of reasons that are completely out of our control (e.g. weather, labor strike, etc.). Accordingly, we advise customers to place their orders with plenty of extra lead time. Use the following advice to calculate an estimated delivery date for your order (this is NOT a guaranteed delivery date, it is only an estimate):

From the date your order is placed, add the appropriate processing time (see above) to the estimated shipping time provided during checkout (based on the type of shipping you select) to calculate the estimated delivery date of your order. When calculating the processing time, you must exclude weekends and U.S. bank holidays from your calculation (these non-work days will add to the total processing time for your order).

PURCHASE ADDITIONAL SHIPPING INSURANCE TO COVER MISSING OR DAMAGED SHIPMENTS OVER USD $100

The stamps we sell have real USPS postage value. All of our shipments are automatically insured for up to USD $100 for damage or loss by USPS. If your order exceeds USD $100, we advise you to purchase additional shipping insurance to cover the full amount of your order (to purchase additional shipping insurance, click the link in your order cart before proceeding to checkout). If you do not purchase additional shipping insurance for your order over $100, you accept full responsibility and liability for any shipping related loss or damages in excess of $100. Shipping insurance claims are subject to the terms and conditions of USPS insurance. Heritage Post House does not control USPS insurance claims, claim timelines, nor guarantee claim acceptance or payout — all insurance claims are made and processed by the purchaser/client directly with USPS. For shipping related loss/damage, filing a timely claim with USPS is your sole responsibility. 

USPS Shipping Insurance Claims

When your mail item is lost, you should file a claim no later than 60 days from the date of mailing. If your item is damaged or missing contents, you should file a claim immediately but not later than 60 days from the date of mailing.

USPS Ground Advantage Claims

Priority Mail Express Claims 

Payable Claims

Nonpayable Claims

Proof of Value

General Claim Filing Instructions

DOUBLE-CHECK YOUR SHIPPING ADDRESS AT CHECKOUT

Before placing your order, you should double-check the shipping address you have provided to ensure all the details of your shipping address are correct (e.g. be sure to include your apartment or unit number). The most common reason for a delayed or missing shipment is due to an incorrect or incomplete shipping address provided to us. Once your order ships, we cannot change your shipping address — it will be your sole responsibility to track down and retrieve your order at the address you provided when placing your order. IF YOU MOVE AFTER PLACING YOUR ORDER, you should immediately arrange for mail/package forwarding — once your order has shipped, we cannot recall, retrieve, redirect, or resend your shipment to your new address (retrieving your order is your sole responsibility).

WEATHER RELATED AND OTHER SHIPPING DELAYS

Inclement Weather & Unforeseen Circumstances

While we strive to deliver orders within the estimated timeframe (see above), please be aware that extreme weather conditions (such as, but not limited to, severe winter storms, hurricanes, tornados, floods, or wildfires) can cause significant delays in transit.

In the event of adverse weather, worker strikes, government shutdowns, conflicts, and/or acts of war, carriers may suspend their service guarantees, meaning expedited shipping times (e.g. Overnight, 2-Day, Priority Mail) cannot be guaranteed. These interruptions are beyond our control, and we are not responsible for shipping delays caused by acts of nature, worker strikes, government shutdowns, conflicts, or acts of war.

We will continue to track your package and provide updates as they become available. Please monitor your package tracking information for the most up-to-date delivery status. Thank you for your understanding and patience.

PACKAGE THEFT PRECAUTIONS

Unfortunately, package theft has become commonplace. If you did not purchase shipping insurance when you placed your order, we cannot process claims for package theft. If your home address is not secure for mail/package delivery, we suggest that you utilize a secure business address (if allowed) or make arrangements with a secure shipping center to receive your package. Package theft should be reported to your local law enforcement agency and claims may be covered by your homeowner's or renter's insurance (see your specific policy for coverage details and deductibles).